Description

Role:  Branch Relationship Manager (BRM), Bangaluru (TC Palya,Yelahanka)

Grade: Deputy Manager / Manager

Business Unit: Retail Banking

Experience: Graduates / Post Graduates with a minimum of 4-8 years of experience in any of the leading Banks in Sales & Business Development.

Job Description

  • Effectively Manage Key Branch Relationships
  • Resolve customer queries through internal escalation matrix for enhanced service experience for customers
  • Responsible for managing HNI customers and offering them superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/c’s , retaining and enhancing the relationship.
  • Responsible for acquiring new to Bank Preferred Relationships.
  • To be a one-point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.
  • Flagging eligible customers to HNI portfolio
  • Acquire new customers who meet product criteria
  • Regular interaction with customers to build rapport to understand and update the profile and their financial needs
  • Enhance the Overall value/book size of the portfolio
  • Maintain the overall quality/hygiene parameters of the portfolio
  • Cross-selling products of the bank based on the customer need
  • Joint calls being done along with Supervisor as per defined process
  • Attrition control of customers

Location

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