Job Title: Customer Service Manager

Grade: Deputy Manager/Manager

Business Unit: Rural banking

Experience (Min to Max):  4-8 Yrs


Job Description

  • Supervising the day to day operations at the branch and ensuring that all transactions pertaining to operations are processed seamlessly
  • Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
  • Managing the branch operations team and giving them proper guidance and leadership
  • Handling the overall branch processes including storage, secured stationary management
  • Contributing to the branch related processes and provide suggestions for improvements
  • Maintaining good audit rating for the branch
  • Co-ordinating with the central ops and other central teams in resolving various issues.
  • Training the branch staff on branch related processes
  • Champion adherence to philosophy of ensuring best in class service delivery at the branch for external and internal customers.


An Ideal Candidate should possess:

  • Behavioural alignment to Always You First ideology of the bank
  • The candidate should have handled branch operations role for 4-6 years, preferably in a bank
  • The person should have understanding of banking operations ranging from cash management, transaction handling (FT, DD issuance, disbursements etc) and the file processing / account opening processes
  • Candidate should have sound understanding of liability as well as asset products
  • Should be aware of regulatory requirements including KYC related aspects

Industry Preferences:


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