Job Title: Customer Service Officer (CSO) – Tiptur

Grade: Asst. Manager / Deputy Manager

Business Unit: Retail Banking

Experience (Min to Max): Graduates / Post Graduates with minimum 2-4 years of experience in any of the leading Banks in Branch Banking Operations

Job Description

• Customer Service, Teller operations, customer transactions processing, instructions processing
• Implement centrally-originated projects on customer service, automation, processes, and compliance in the branch
• Handle the day-to-day operations at the branch and ensure that all transactions pertaining to operations are processed seamlessly
• Responsible for branch operations and service delivery to the customers of a designated branch.
• Handling the overall branch processes including storage, secured stationary management
• Contributing to the branch related processes and providing suggestions for improvements
• Maintaining a good audit rating for the branch
• Coordinating with the central ops and other central teams in resolving various issues.