Job Title: Customer Service Officer (CSO) – Tiptur
Grade: Asst. Manager / Deputy Manager
Business Unit: Retail Banking
Experience (Min to Max): Graduates / Post Graduates with minimum 2-4 years of experience in any of the leading Banks in Branch Banking Operations
- Customer Service, Teller operations, customer transactions processing, instructions processing
- Implement centrally-originated projects on customer service, automation, processes, and compliance in the branch
- Handle the day-to-day operations at the branch and ensure that all transactions pertaining to operations are processed seamlessly
- Responsible for branch operations and service delivery to the customers of a designated branch.
- Handling the overall branch processes including storage, secured stationary management
- Contributing to the branch related processes and providing suggestions for improvements
- Maintaining a good audit rating for the branch
- Coordinating with the central ops and other central teams in resolving various issues.