Role: Personal Banker (PB) – Bangalore (Basweshwaranagar, RBI Layout, Rajajinagar)
Experience: Graduates / Post Graduates with minimum of 3-5 years of experience in any of the leading Banks in Sales & Business Development
Grade: Asst. Manager / Deputy Manager
Business Unit: Retail Banking
- Resolve customer queries through internal escalation matrix for enhanced service experience for customers
- Responsible for managing customers and offering them superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/c’s , retaining and enhancing the relationship.
- To be a one-point contact for customer’s financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.
- Acquire new customers who meet product criteria
- Regular interaction with the customer to build rapport to understand and update the profile and their financial needs
- Cross selling products of the bank based on the customer need
- Joint calls being done along with Supervisor as per defined process
- Attrition control of customers.